Support
Questions, bugs, feature ideas and crop suggestions all land in the same inbox and all get read. No ticket queue, no chat bot and no support portal to sign up to. Write below and you will get a real answer.
Send a message
This goes straight to help@plottrak.com. You will get an email back within a minute confirming exactly what you sent and a reply usually within two working days. Need to attach a screenshot or a log? Just reply to that confirmation email.
No account, no login, no cookie, no third party form service. Your name, email and message are used to answer you and for nothing else. See the privacy policy.
Before you write
The FAQ answers the common questions about launch timing, offline use, pricing and pet safety. If the app has crashed, reopening it will restore the most recent snapshot of your garden automatically.
Reporting a bug
Bugs are welcome and genuinely useful. What helps most is the steps that led to it, because a fault that can be reproduced is a fault that gets fixed.
Requesting a feature or a crop
If a plant a UK gardener would grow is missing from the catalogue, say so and it will be researched and added with its sources cited.
Who to email directly
The form above reaches support. If you would rather write yourself, these are the four addresses and what each one is for.
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Would rather just send a plain email? That works too.